AIYAH COUTURE™
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Privacy Policy

Protecting Your Trust

At Aiyah Couture, your privacy is paramount. This Privacy Policy outlines how Aiyah Couture ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit our website (aiyahcouture.com) or engage with our services. We are committed to safeguarding your personal data with the utmost care and integrity.

• Information We Collect

We collect various types of information to provide and improve our services, and to understand and cater to your needs.

    • Information You Provide Directly:
      • • Contact Information:
        Name, email address, phone number, shipping address, billing address, country/region (e.g., when scheduling a consultation, making a purchase, or submitting an inquiry).
      • • Consultation Details:
        Information shared during private consultations, including your design preferences, inspiration, measurements, and occasion details, which are essential for bespoke creations.
      • • Payment Information:
        Details required for processing transactions, such as credit card numbers and billing addresses. (Note: We use secure payment processors and do not store full credit card details on our servers).
      • • Correspondence:
        Any information you provide when you communicate with us via email, phone, or contact forms.
      • • Newsletter Sign-ups:
        Email address for subscribing to our "Aiyah Inner Circle" or "Private Letters from the Atelier."

    • Information Collected Automatically:
      • • Website Usage Data:
        Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
      • • Device Information:
        Details about the device you use to access our website, such as device type, unique device identifiers, and mobile network information.
      • • Cookies and Tracking Technologies:
        Information collected through cookies, web beacons, and similar technologies (as detailed in Section 7).

• How We Use Your Information

We use the information we collect for various purposes, always with your experience and our service in mind:

    • To Provide and Manage Services:
      1. To process your orders and facilitate the creation and delivery of Custom Haute Couture Gowns and Luxury Ready-to-Wear pieces.
      2. To schedule and conduct private consultations.
      3. To manage your account and provide customer support.
      4. To process payments and prevent fraudulent transactions.

    • To Communicate with You:
      1. To send order confirmations, shipping updates, and service-related notifications
      2. To respond to your inquiries and requests.
      3. To send you our "Private Letters from the Atelier" (newsletters) and updates, if you have opted in.


    • For Personalization and Improvement:
      1. To tailor your experience on our website and present content and offerings relevant to your interests.
      2. To analyze website usage and trends to improve our website design, functionality, and overall service.
      3. To understand client preferences and enhance our product development.

    • For Legal and Security Purposes:
      1. To comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.
      2. To detect, prevent, and address technical issues or fraudulent activities.

• How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

    • Service Providers:
      We engage trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you (e.g., payment processors, shipping carriers, IT support, analytics providers). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

    • Legal Compliance and Protection:
      We may disclose your information when required by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

    • Business Transfers:
      In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

    • With Your Consent:
      We may share your information with third parties for any other purpose with your explicit consent.

• Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include physical, electronic, and procedural safeguards designed to protect against unauthorized access, use, alteration, and disclosure of your personal data. We use industry-standard encryption for data transmission and store data on secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• Your Data Rights

Depending on your location and applicable data protection laws (such as GDPR for EU residents or CCPA for California residents), you may have the following rights regarding your personal data:

    • Right to Access:
      Request a copy of the personal data we hold about you.

    • Right to Rectification:
      Request correction of inaccurate or incomplete data.

    • Right to Erasure ("Right to be Forgotten"):
      Request the deletion of your personal data under certain conditions.

    • Right to Restrict Processing:
      Request the limitation of how we use your data.

    • Right to Data Portability:
      Request transfer of your data to another organization.

    • Right to Object:
      Object to the processing of your data under certain circumstances.

    • Right to Withdraw Consent:
      Withdraw your consent at any time if processing is based on consent.

    • Right to Lodge a Complaint:
      Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request in accordance with applicable laws

• Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your Browse experience, analyze site usage, and support our marketing efforts.

  • What are Cookies? Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

  • How We Use Them: We use cookies to:

    1. Remember items in your shopping cart (if applicable for RTW).

    2. Understand and save your preferences for future visits..

    3. Compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future.

    4. Conduct analytics (e.g., Google Analytics) to measure website performance.

  • Your Choices:
    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, turning off cookies may affect the functionality of some parts of our website.

• Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

• Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.

• Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy, your personal data, or wish to exercise your data rights, please contact our Data Protection Officer (if applicable) or client services team at:

Email: privacy@aiyahcouture.com

Last Updated: July 8, 2025